Please note:
Our Statutory Professional Regulator (General Osteopathic Council) has advised us to continue taking appropriate steps to maintain the hygiene safety of the Practice environment for both patients and ourselves. Sanitising procedures remain in place, indefinitely, in order to create as safe a space as possible for patients and staff.

Therefore:
1. NO PATIENT WILL BE TREATED WITHOUT A SUITABLE MASK IN PLACE.
We will provide you with the correct, disposable mask (of FFP2 standard). Such masks must be worn by the osteopath and the patient. Keep the mask on until you have exited the practice after the treatment. No other type of mask will be acceptable.

2. We provide sanitising gel for your hands - this can be found in the upstairs toilet area.

3. In the treatment room, the table will be covered with a new cover for each patient, and a wipeable pillowcase will be used.

4. I will be booking a maximum of one patient per 60 minutes in order to allow all surfaces to be disinfected between patients, the sheet to be changed and the room ventilated.

5. Please do not arrive more than 10 minutes early for your appointment, as the waiting area will not be in use. Also, you should come unaccompanied, or leave any other person in the car or outside the practice. If you are early for your appointment, please telephone us (020 8653 8785) to see if it is possible to see you earlier than your booked appointment.

6. Bring as little as possible into the Practice and treatment room – preferably only your mobile, keys and wallet.

7. Payments: Treatment fees can only be paid for by debit or credit card. NO CHEQUES or CASH can be accepted. In common with other medical professions we may request pre-payment of appointment charges. In this case, you will receive a request for payment by SMS, with a secure link, which will enable you to pay using your debit or credit card.

9. COVID LATERAL FLOW TESTS: If it is at all possible, we would appreciate patients taking a Covid Lateral Flow Test on the morning of their appointment.

These rules will hopefully help to protect us all.

NB: If you are unable to comply, then please do telephone us to discuss this, BEFORE you book an appointment. Our landline no. is: 020 8653 8785.
Many thank
Margaret Papoutsis

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